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MoneySavingAdvisors.co.uk is a website owned by Money Saving Advisors Ltd. Money Saving Advisors Ltd is licensed by the Information Commissioner's Office (Registration Number ZA545161), registered in the UK, number 10726961. Registered Office Address: Regents Pavilion, Moulton Park Industrial Estate, Northampton, England, NN3 6BJ.
We know how important your privacy is. We have implemented measures to ensure any personal information obtained from you by visiting our website is processed and maintained in line with accepted principles of good information handling and in accordance with UK data protection law, including the UK GDPR. Set out below are details of the type of information we may hold about you, how we obtain and process it, and how we protect your privacy.
This privacy policy applies to personal information collected by us. We may amend the content of this privacy policy from time to time; any revised policy will be posted on this website.
We, and our panel of providers, will keep you informed of the progress of your enquiry. Unless you state otherwise, you may be contacted via telephone, email, post, SMS and automated message.
We rely on a different lawful basis to process your personal data according to the reason you have provided it to us. Our use of your personal data will always have a lawful basis.
When you submit your application with Money Saving Advisors Ltd, we process your personal data on the basis that you have provided your consent to be contacted by Money Saving Advisors Ltd and our panel of providers in relation to the application. You can withdraw your consent by contacting our Data Protection Officer at compliance@moneysavingadvisors.co.uk. Withdrawing consent will not affect the lawfulness of any processing carried out before you changed your mind.
Your personal data will also be processed on the basis that we need this information to fulfil our obligations under the contract we have entered into with you by introducing you to a provider offering the products and/or services you applied for.
We have a legitimate interest in processing your data (for example, sharing your application with our panel of providers) to obtain the product and/or service you have applied for. This also includes processing your data for ID verification and tracing purposes, such as credit reference and fraud prevention checks. You can object to this processing by contacting our Data Protection Officer at the address above.
If you telephone us using the numbers specified on our website, your call may be recorded for training, quality and regulatory purposes.
We may contact you from time to time to keep you informed about offers on products or services we think you may find of interest, via telephone, email, SMS or automated message.
You are free to browse our website without providing any personal information — see the 'Cookies' section below. When you apply for a product, the information we collect may include your name, residential address and status, email address, telephone number, employment status, IP address, and information about how you use our website.
In the course of providing our services, we may also store details of the quotes you request, your applications, and, where relevant, financial information such as bank account or payment details. By proceeding with a quote you consent to this information being processed by us and our third-party providers for the purposes stated in this policy.
We may monitor or record your calls, emails, SMS or other communications for quality control and training, to prevent unauthorised use of our systems, to meet legal obligations, and to prevent or detect crime. We will not keep your information for longer than is permitted by law.
When you complete an application, you consent to us disclosing your personal information to:
Where permitted by data protection and privacy law, we may also disclose information about you (including electronic identifiers such as IP addresses) if required or permitted to do so by law, if necessary in connection with actual or potential legal proceedings, or in connection with the sale or potential sale of all or part of our business.
If you enter into a product or service with a third-party provider, the information you have provided will be held by that provider under its own privacy policy. You are strongly advised to read your chosen provider's privacy policy before proceeding. We have no responsibility for the uses to which a provider puts your personal information.
If we reasonably believe false or inaccurate information has been provided and fraud is suspected, details may be passed to fraud prevention agencies.
This section sets out our use of cookies. Please read it carefully, and see our Cookie Policy for full details of the specific cookies we use, including any analytics, advertising or social media pixels. You can control or block cookies through your browser settings; please note this may restrict some functionality on the site.
Keeping information about you secure is very important to us. However, no data transmission over the internet can be guaranteed to be totally secure. Sensitive information is encrypted to minimise the risk of interception during transit. We do our best to keep the information you disclose to us secure, but we cannot guarantee or warrant the security of information sent to us, and you do so at your own risk.
You have the following rights under UK data protection law. To exercise any of these rights, contact our Customer Services Team at compliance@moneysavingadvisors.co.uk or write to: Compliance Department, Money Saving Advisors Limited, Regents Pavilion, Moulton Park Industrial Estate, Northampton, England, NN3 6BJ.
For further information on our data retention policies, email compliance@moneysavingadvisors.co.uk.
You can opt out of future contact from us at any time. Our marketing messages provide an opt-out link; please allow up to 48 hours for us to process your request. Alternatively, email compliance@moneysavingadvisors.co.uk and your details will be removed from future marketing campaigns.
We aim to be fair and honest in everything we do. If you have a complaint about any aspect of our service, you can contact us:
We will acknowledge receipt of your complaint within 7 working days, and aim to investigate and resolve it, where reasonably possible, within 30 days of receipt. Our final response will include the findings of our investigation and, if applicable, what actions we will take to put things right. If you remain unhappy, you have the right to refer your complaint to the ICO or, where applicable, the Financial Ombudsman Service.